RETURN POLICY

For each purchase made through the EXURBIA online store, the consumer has the right to withdraw from the purchase contract, free of charge, within fourteen (14) days. Products to be returned must be in their original, intact condition and in their original packaging. The aforementioned deadline starts from the date of receipt of the products. Shipping and insurance costs are borne by the consumer.

In order to exercise the right of withdrawal, consumers must complete and send to EXURBIA, together with the returned product in its original packaging, the special withdrawal statement, which is available here, or send it electronically to info@exurbia.gr . In case of exercise of the right of withdrawal, consumers are obliged to return the product in its original, sealed packaging to EXURBIA and the latter is obliged to return the payment within thirty (30) days in the same way as the payment was made. In any case, for the best service and the fastest return of their money, we ask the consumers to contact EXURBIA before exercising the right of withdrawal in order to inform EXURBIA of their intention to practice it. The parcel must be accompanied by the original receipt or purchase invoice.

If the product is returned due to an unintentional error of EXURBIA, of which the consumer has notified EXURBIA without delay, so that the latter can verify it, the cost of returning and sending the correct product shall be borne by EXURBIA. In this case, and in order for EXURBIA to bear the shipping costs, the user should contact EXURBIA via info@exurbia.gr, in order to receive instructions for the return of the product to EXURBIA, and the latter to proceed to technical and accounting actions to cover the respective costs.

EXURBIA jewelry is created with great care and attention to every detail. If you have any EXURBIA jewelry that needs repair, please contact us at info@exurbia.gr stating your name, address, phone, email and jewelry code as well as the reason why it needs repair.

All products to be returned / repaired are sent to the following address:
EXURBIA: Mavroudi, Igoumenitsa 46100, Greece
T: 6975858332 and 6939222630

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